Most business owners know, at least intellectually, that they cannot keep doing everything themselves. They know they need to delegate more, give the team greater responsibility and reduce the number of decisions that depend on them. And yet, they still find themselves stepping back in. They rewrite the proposal, answer the customer question, fix the […]...
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There comes a point in the life of many owner-managed businesses when the problem is no longer simply the business. It is the owner’s role within it. The company may have grown. The team may be larger. Customers may be more demanding. The decisions may carry more weight. The opportunities may be more significant. But […]...
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Effective business coaching combines disciplined questioning with commercial experience, practical tools and accountability. Discover what a business coach should—and shouldn’t—do for an owner-managed business....
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When sales slow down, many business owners reach for the same answer: “We need more leads.” Sometimes that is exactly right. If too few new opportunities are entering the business, then stronger lead generation is the obvious priority. But not always. Sometimes the business is already generating enough enquiries, conversations or proposals. The real problem […]...
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There is a phrase I hear regularly in sales conversations: “We’re waiting to hear back.” Sometimes that is perfectly reasonable. A prospect may genuinely need time to discuss a proposal internally, arrange finance or speak to another decision-maker. But often, “waiting to hear back” is not really a sales stage. It is a holding pattern. […]...
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There is a particular kind of uncertainty that many business owners become used to. This month looks reasonably healthy. There are proposals out. A few promising conversations are happening. Existing customers may buy again. Someone mentioned a potential referral. The sales team sounds positive. But ask a slightly different question: What are you genuinely confident […]...
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