The ultimate reality is that most organizations don’t have a scorecard.
They lack activity-based numbers to review on a regular basis.
They might rely on P&L (profit and loss statement) to tell than the score, but by then it’s too late to make corrections.
A profit and loss statement is a trailing or lagging indicator. Its data comes after the fact, and you can’t change the past.
With a scorecard, however, you can change the future. The key, of course, is to create a scorecard that fits your unique business.
