02/10/2025 No Comments
Build Business Freedom with SOPs and Checklists If you want your business to run smoothly, profitably, and—most importantly—without you needing to be there every minute—you need systems. Here’s the golden rule: Systems run the business. People run the systems. You lead the people. When you build systems into your business, you create order out of […]... Read More
07/08/2025 No Comments
What Makes a Great Culture—and Why It Matters in a Small Business Let me cut to it: Your culture is either helping you grow—or it’s getting in the way. It’s not about branded mugs or funky office furniture. It’s about how your team shows up, how decisions get made, how problems get solved, and how […]... Read More
10/04/2025 No Comments
Imagine this: your top employee calls in sick during a crucial client delivery week. Panic sets in. No one else knows how to do what they do, and now a critical process stalls, threatening customer satisfaction and revenue. Sound familiar? This is exactly why operational resilience matters. But here’s the good news: creating operational resilience doesn’t mean […]... Read More
27/02/2025 No Comments
Is Your Team Constantly Relying on You? A Daily Huddle Might Be the Solution Let me introduce you to someone we’ll call Jake. When Jake and I first started working together, he was like the sole air traffic controller of his company—nothing happened unless he gave the go-ahead. Every decision, big or small, had to […]... Read More
09/02/2023 No Comments
When your employees perform half-heartedly on the job, there is usually a simple reason why. A critical aspect of managing staff is incentivising them to do excellent work. Here’s a simple truth: when people’s earnings are tied to their performance, it’s a powerful motivator. On the one hand, it gives them a sense of empowerment. […]... Read More
17/01/2023 No Comments
If you create a sound strategy and execute against it but don’t create an environment where people can do their best work, the likelihood of the strategy failing is high. The leader’s actions and behaviour significantly impact the environment and, therefore the performance of the team. So, leaders must focus on their behaviours that underpin […]... Read More
