There is a particular kind of frustration that comes from solving the same problem more than once. The first time, it feels like business. Something goes wrong, someone steps in, the issue gets sorted and everyone moves on. The second time, it is irritating. By the third or fourth time, you start to wonder why […]...
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Most business owners know, at least intellectually, that they cannot keep doing everything themselves. They know they need to delegate more, give the team greater responsibility and reduce the number of decisions that depend on them. And yet, they still find themselves stepping back in. They rewrite the proposal, answer the customer question, fix the […]...
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There comes a point in the life of many owner-managed businesses when the problem is no longer simply the business. It is the owner’s role within it. The company may have grown. The team may be larger. Customers may be more demanding. The decisions may carry more weight. The opportunities may be more significant. But […]...
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Most businesses do not have an ideas problem. They have a follow-through problem. A useful meeting takes place. Important issues are discussed. Sensible actions are agreed. Everyone leaves with the feeling that progress has been made. Then the week gets busy. Customer demands take over. Urgent problems appear. Priorities shift. The agreed actions slip quietly […]...
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Many growing businesses reach a point where the owner can no longer lead everything directly. There are more customers, more employees, more decisions and more moving parts. The business needs greater structure, but the owner is still the person people turn to when something is unclear, difficult or important. At this stage, the next phase […]...
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Most business owners do not have a shortage of ideas. They have too many. There are customers to win, people to recruit, systems to improve, costs to control, new services to launch, marketing campaigns to develop and operational problems to fix. Every one of these things may feel important. That is precisely the problem. When […]...
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